A woman has spoken of her shock and disgust after allegedly finding a snail while enjoying her Toby Carvery roast dinner.
Chloe Walshaw ordered two chain meals via Uber Eats on New Years Day and claims to have spotted the shellfish in her peas.
Chloe contacted the restaurant who has since apologized and offered a refund. An investigation was also opened.
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BirminghamLive reported how the 24-year-old Dudley school worker claimed she was physically ill as she was halfway through her meal.
She said: “I ordered it delivered on Uber Eats from Toby Carvery Burnt Tree Island for me and my boyfriend.
“We each had a roast and we were sent turkey and beef. It was my first time ordering from there, I normally go there to eat but was having a lazy day. never really had a problem with them in the past.
“I was taking food off my fork and thought I would have some peas and dug in the peas and that’s where I saw it.
“I was really shocked, I had food in my mouth and spat out the food. Glad it was above and not in the middle of what I was going to eat!
“I stopped eating and spat out the food I had in my mouth and said to my boyfriend ‘I don’t eat this’, I told him to watch and my boyfriend said ‘I don’t eat it either’.
“I called them and the girl who answered the phone said to contact Uber Eats for a refund and she will let the chef know and I emailed the photos and they asked to call me.
“UberEats reimbursed me, it was £ 20.63.”
Chloe said Toby Carvery now offered her a £ 40 voucher, which asked her to collect the food so they could investigate further.
But she said: “I will never stay there again. I was going there regularly, but after that I don’t think I will ever be back.”
A spokesperson for Toby Carvery said: “We are sorry we did not deliver a meal to our usual high standards, but thank the guest for sharing their comments and we welcome the opportunity to correct this by offering a refund and investigating internally. “
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